Phoenix Timber Buildings

Terms and Conditions


In these terms and conditions

i. ‘Company’ means Phoenix Timber Buildings Ltd
ii. ‘Customer’ means the person or organization engaging the Company’s services
iii. ‘Building’ means the structure and all related goods and services supplied by the company
iv. ‘Groundwork’ means any work done to the base, removal of existing buildings, ground clearing etc.
v. ‘Shell building’ means the building before any structural alterations or accessories have been added
vi. ‘Subcontractor’ means any outside party carrying out works on the building, either through recommendation of the Company or by choice of the customer
vii. The headings in these conditions are for case of reference only and do not affect the interpretation of the Conditions

Payment Terms

i. A 20% DEPOSIT is payable to secure the order for production
ii. Deposits are non-refundable except for as detailed in iii. below
iii. Should you require to apply for planning permission, and want to secure your order, we will take the 20% deposit on the understanding that if permission is rejected you will receive a full refund from us, less administration costs
iv. The final 80% payment is payable with cleared funds being received by the company the DAY PRIOR to DELIVERY and ERECTION
v. Should all works be completed same day, the two payments will be due as one payment


i. The customer is responsible for ensuring that the site is both accessible and suitable for delivery and erection
ii. The customer must advise at time of ordering of any access restrictions including, but not limited to walls, fences, hedges, long distances from access roads and any height restrictions
iii. Should the site be deemed unsuitable by the Company, e.g. base provided is not square and level, WE WILL NOT erect the building and the building will be left on a self assembly basis
iv. Alternatively we can arrange for a new date to be agreed to re-visit and erect at a charge of 20% of the order price
v. Prior to the erection of the building the Company WILL NOT undertake any major groundwork, the removal of any existing building from the site or provide a concrete base and brick course for a garage or car port or if this is the preferred base of the customer. The Company will provide a pads / stilts and subframe base as described in the Company’s literature
vi. If you have prepared the ground, or have had the ground prepared on your behalf and wish us to check the suitability before the delivery date, this can be arranged for a fee of £40 per hour with a minimum charge of one hour
vii. Title to the building remains the property of the Company until all payments are made


i. Whilst the company endeavours to meet all quoted delivery dates and times, they are subject to change without notice
ii. Delivery will not take place until the building design has been confirmed by the customer. This must take place at least 4 weeks before a prospective delivery date to enable the company to schedule the building construction in our workshop. Delivery will not take place until all components of the building are available [see v. below]
iii. The company reserves the right to extend the completion date where it deems necessary and cannot guarantee a specific delivery time
iv. When the building is going to have a proper tiled roof installed, the company will fit the doors and windows after the roof has been completed and the building has settled
v. The Company will install customer supplied UPVC double glazed doors and windows. However, the Company WILL NOT install customer supplied alternative types of doors and windows, i.e. wood or aluminium. The customer will need to arrange with their supplier for the installation
vi. Liability cannot rest with the Company for any loss due to causes beyond its control including, but not limited to, the unavailability or refusal of a person to accept delivery of goods, acts of God, acts of public authorities acting with actual or apparent authority, riots, strikes, or other labour disputes
vii. We cannot be held responsible for any works carried out by sub-contractors

Quality Assurance

i. All buildings are guaranteed against rot of timber for five years, providing the building has been treated as recommended
ii. The company provides a two year call-out cover against faulty parts and workmanship
iii. Phoenix accepts no responsibility for damage caused by adverse weather conditions